Here is another email re crashing when game starts with black screen and drop back to desktop, verbally I was told "We cannot test the game on all platforms before we ship." - I have PIII 1.0GHz and GEForce3 - VERY RARE SETUP - NOT !!! :
This is an issue we have encountered a few times already with the new release of Grand Prix 4. We suspect it may be related to the copy protection measures utilised on the game CD and the firmware drivers used on some makes of CD/DVD-Rom Drives.
We are currently working on a viable solution to the problem. We are gathering system information to pinpoint possible hardware conflicts with GP4, obviously the more information we receive the easier it will be to resolve problems.
With this in mind, If you could send us brief description of the issue and some PC specifications we will endeavour to provide the fix as quickly as possible
For the necessary PC info. please do the following:
Click Start
Click Run
Type "msinfo32" in the open section
When the System Information window opens click on File
Click Export
Choose to save the information to your Desktop
In File Name type "GP4msinfo"
Click Save
This will save a text file to your desk top. Please then attach this text document to this e-mail or forward it on to
support@uk.infogrames.comjames muir
Infogrames UK Helpline
21 Castle Street
Castlefield
Manchester
M3 4SW
Tel: 0161 827 8060
for additional support try our website
PIII 1.0GHz Abit SA6-R MSI GEForce3 512MB SBLive5.1 Win98SE/XPPRO dual boot Mirrored IBM 7200rpm UDMA100 disks Guillemot Ferrari FF Wheel